Terms and conditions

Note to EU dispute resolution

The European Commission provides an online dispute resolution platform: EU platform

1. Conclusion of the guest contract / services

(a) With your booking you offer the host the conclusion of a binding travel contract. You are bound to this offer until the written consent or cancellation of the host. After booking you will receive a written, verbal, telephone or electronic booking confirmation, upon receipt of which the guest accommodation contract will be concluded.
(b) The booking can be made verbally, in writing, by telephone, by fax or by electronic means (internet booking, e-mail).
(c) Only the descriptions, illustrations and prices in the property description are authoritative for the services to be provided.
(e) Reservations without obligation, from which the guest can withdraw free of charge, are only possible after explicit agreement with the host.

2. Payment

(a) The total remuneration for the services provided for accommodation, additional services and ancillary costs is due at the end of the guest's stay and must be paid to the host, unless a deviating agreement has been made between the host and the guest.
(b) The host is entitled to demand a deposit of 50% of the total remuneration after confirmation of booking, unless a deviating agreement has been made between the host and the guest. If the guest does not pay the deposit in due time, the host is entitled to withdraw from the contract after a reminder with setting a deadline and to charge the guest for the withdrawal costs according to these general terms and conditions.
(c) For stays of more than one week, the host is entitled to charge the price for the services already provided after the end of the first week.
(d) There is no claim to payment by credit card. The same applies to payment at the end of the stay by bank transfer.

h2>3. Rescission/cancellation

(a) The guest can withdraw from the contract at any time. The receipt of the declaration of cancellation by the host is decisive. The declaration of withdrawal must be made in writing. The conclusion of a travel cancellation insurance is recommended.
(b) The host's claim to payment for the agreed services remains in principle.
Thereafter, the flat-rate entitlement of the host is:
Up to 30 days before arrival: 0%
from the 29th day before arrival: 50%
from the 13th day before arrival: 80%
If the guest does not arrive or arrives late: 90% of the cancelled nights.

4. Arrival and departure

(a) Unless otherwise agreed, the guest cannot move into the accommodation on the day of arrival until 4 p.m. at the earliest.
(b) The guest must inform the host about a late arrival after 6 p.m. by the agreed arrival time at the latest.
(c) Departure must take place on the day of departure by 10:00 a.m. at the latest, unless otherwise agreed.

5. Defects

(a) The guest must only use the accommodation for its intended purpose and treat it with care. Pets are not allowed!
(b) The guest is obliged to notify the host immediately of any defects and faults and to demand remedy. The guest can only terminate the contract in case of considerable defects or disturbances. Prior to this, he must set a reasonable deadline for the correction of defects within the framework of the notification of defects, unless this is impossible or is refused by the host.

6. Liability

(a) The contractual liability of the host for compensation for damages which are not bodily injuries is limited to three times the travel price, as far as the guest's damage was not caused intentionally or grossly negligently by the host.
(b) For all claims for damages against the host for tort, which are not based on intent or gross negligence, the liability for material damage is limited to three times the travel price. These maximum liability amounts apply per guest and trip.
(c) The host is not responsible for data to prices and achievements, which are arranged by him for the guest recognizably only as external achievements.

7. Final provisions

(a) The contract shall be governed by German law.
(b) The place of jurisdiction is the place of residence of the host.
(c) The provisions of the contract shall not apply if and to the extent that EU provisions or other international provisions which are not mandatory apply.

Kontakt

Carmen Müller
Allisreute 3
88285 Bodnegg
Tel. 07520/914209
info@hopfgaertle.de